Fix Outlook connection problems in Office 365 and Exchange Online. 7/21/2020; 2 minutes to read; Applies to: Exchange Online; In this article. If you're using Outlook to access your Office 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible. Outlook on the web (formerly known as Outlook Web App or Outlook Web Access) is a browser-based email client. Outlook on the web lets you access your Microsoft Exchange Server mailbox from almost any web browser. If you are a Microsoft Office 365 user, click the following link to access Office 365 Outlook Web App: Outlook.Office365.com.

For Microsoft Exchange 2019

Microsoft Exchange Server Outlook Mac

You can download Microsoft Outlook for free as part of your Microsoft Exchange 2019 account.

The compatibility overview for Microsoft Exchange 2019 shows you which Microsoft Outlook version works best for your Windows PC.

Guided Steps

• Log in to the Microsoft Exchange 2019 tool.
• In the Outlook section, click Download.

Select the version appropriate for your operating system version. If you are using Windows 10, we recommend using Outlook 2019.

Using a Mac?

You can also download Microsoft Outlook 2019 for Mac or Microsoft Outlook 2016 for Mac. Please select the version that suits you best and click on Download.

Outlook will now be downloaded to your computer. Since the installation file is large, the download may take some time depending mainly on the speed of your Internet connection.

I was recently looking to backup my emails from a Microsoft Exchange server, but I noticed that my older emails were missing. Scrolling down, it appeared that I could only see emails from the last year. If I searched within Outlook I could eventually find the older emails, but they were missing from my inbox. My assumption was that this was an Outlook setting rather than an issue with the server, and research proved me correct. Luckily, this can be fixed quite easily.

First, in Outlook, go to the File menu, and under Info choose the required account. Then, click Account Settings and select “Account Settings…”

Next, select your email account and then click “Change…”

Microsoft Outlook For Mac

Finally, under “Download email for the past:”, move the slider all the way to the right and then click Next.

Microsoft Exchange For Mac Outlook Settings

Outlook should now retrieve all your old emails, so you can archive them or do as you wish!